Terms and conditions
Last updated: 2026-11-08
Translation for convenience. The Spanish version is the legally binding one.
1. Who we are
ManoYa coordinates plumbing jobs at home in the City of Buenos Aires, operated by the legal entity shown at the bottom of this page. By booking on WhatsApp you accept these terms.
2. The service
We take your order, assign an independent technician, schedule the visit, collect payment and answer to you for the service. The technician works with their own tools.
3. Booking and confirmation
You book on WhatsApp. Before paying we show the address, time, visit price and these terms. The slot is reserved once the visit payment is credited.
4. Prices and payment
Prices are in Argentine pesos, taxes included. The visit is paid in advance with a Mercado Pago QR. The work is paid at the end, by QR or cash to the technician. Work not on the price list is quoted and needs your approval before starting. Urgent visits carry a surcharge, shown before payment.
5. Cancellation and rescheduling
You can cancel free of charge up to 24 h before the visit; we refund the visit through Mercado Pago. Urgent visits and later cancellations are not refunded. If we cancel or the technician does not show up, we refund in full or reschedule, as you prefer.
6. Report and acceptance
When the job is done we send a report with before and after photos. Review it and accept the work on WhatsApp. If you are not satisfied, message us before accepting.
7. Warranty
Jobs carry a 14-day warranty from acceptance. It covers defects in the work done; it does not cover misuse, third-party interventions or failures in parts that were not touched. Warranty claims are made on WhatsApp and are free.
8. Access
We need the full address, floor, apartment and intercom, and an adult present during the visit. If the technician cannot get in at the agreed time, the visit counts as done.
9. Liability
We are liable for the service under Argentine Consumer Protection Law 24.240. We are not liable for damage caused by the prior condition of the installation reported to the client.
10. Consumer rights
You may revoke the booking within 10 calendar days unless the service has already been provided. Questions and complaints: WhatsApp. You can also contact the Consumer Protection Office of the City of Buenos Aires.
11. Changes
We may update these terms. The version in force is the one published on this page when you confirm your order.