Privacy policy
Last updated: 2026-11-08
Translation for convenience. The Spanish version is the legally binding one.
1. Controller
The data controller is the legal entity shown at the bottom of this page, at the address given there.
2. What data
Your WhatsApp number and name, the messages, voice notes, photos and videos you send, the address and access details, payment status, and photos and videos of the work taken by the technician. We do not store card data: payments are processed by Mercado Pago.
3. Why
To arrange and provide the service, notify you about your order, collect payment, handle warranty and complaints, and meet legal obligations. We do not sell your data or use it for third-party advertising.
4. Who we share it with
The assigned technician (only what the visit needs) and our service providers: Meta (WhatsApp), Mercado Pago (payments), Supabase (database and storage), OpenRouter and the AI models we use to transcribe voice notes and translate messages, and Telegram (internal alerts). Some providers process data outside Argentina.
5. How long
We keep order data as long as needed for the service, the warranty and legal and tax obligations.
6. Your rights
You can request access, correction, update or deletion of your data on WhatsApp under Law 25.326. Complaints about breaches are handled by the Agencia de Acceso a la Información Pública.
7. Security
Files are kept in private storage and access is limited to the people working on your order.
8. Changes
If we change this policy, we publish the new version on this page.